COTA Continues to Adjust Service and Policies to Meet the Needs of Our Community

As our community navigates a new normal, COTA continues to respond with innovative solutions to protect customers and employees while meeting the mobility demands of Central Ohio.

Because mobility is essential to our lives, we are going the extra mile to protect you with daily sanitation procedures that exceed industry standards using virus-killing disinfectants and the cutting-edge technology of long-lasting antimicrobial coatings. This innovative approach is applied through spraying, fogging and intensely cleaning every surface to allow us to keep moving forward, together.

Service Adjustments: Beginning in April, COTA has been providing new service to better meet the essential travel needs of customers while reducing demands on employees. Service has shifted to a consistent schedule, 7-days a week. We are continuously evaluating demand to best serve our community. The most current changes and schedules can be found in the sections below.

Policy Adjustments: COTA has introduced the following policies to further protect our community and encourage social distancing (scroll down for more details):

  • Customers are required to wear masks
  • Essential travel only
  • 20 passenger limit per bus – dynamic service in place to respond to any pass-ups resulting from this policy
  • Fares temporarily suspended; rear door boarding


Temporary weekday/weekend service changes

Effective June 1, 2020:

Early morning service (5 a.m. – 7 a.m.) will resume on Lines 3, 5, 7, 31 and 32.

Line 12 will now begin running at 7 a.m.

Updated schedules for affected Lines:

Line 3 Northwest/Harrisburg

Line 5 W 5th Ave/Refugee

Line 7 Mt Vernon

Line 12 McKinley/Fields

Line 31 Hudson

Line 32 N Broadway


Temporary weekday/weekend service changes

Effective May 5, 2020:

Modified Schedules (click on a line to view the modified schedule)

Line 1 Kenny/Livingston

Line 2 N High/E Main

Line 3 Northwest/Harrisburg

Line 4 Indianola/Lockbourne

Line 5 W 5th Ave/Refugee

Line 6 Cleveland/Sullivant

Line 7 Mt Vernon

Line 8 Karl/S High/Parsons

Line 9 W Mound/Brentnell

Line 10 E Broad/W Broad

Line 11 Bryden/Maize

Line 12 McKinley/Fields

Line 22 OSU/Rickenbacker

Line 23 James/Stelzer

Line 24 Hamilton

Line 31 Hudson

Line 32 N Broadway

Line 33 Henderson

Line 34 Morse

Line 102 Polaris Pkwy/N High


COTA Plus On-Demand Pilot

The following lines are temporarily suspended: 13 Arlington/1st, 21 Hilliard Rome, 25 Brice, 35 Dublin-Granville, 41 Crosswoods/Polaris, 42 Sharon Woods, 43 Westerville, 44 Easton, 45 New Albany, 46 Gahanna, 51 Reynoldsburg, 52 Canal Winchester, 61 Grove City, 71 Hilliard, 72 Tuttle, 73 Dublin, 74 Smoky Row, AirConnect, Night Owl, and CBUS


COTA will require customers to wear masks beginning Wednesday, April 15.

To help protect customers and COTA employees from the spread of Coronavirus, we are taking the important step of requiring customers to wear masks. Masks can be either medical or homemade and can include scarves or bandanas. They must fully cover the nose and mouth.

Below are guidelines from the Centers for Disease Control and Prevention (CDC) and the Ohio Department of Health (ODH).




The CDC and ODH have both stated that masks help prevent the spread of Coronavirus. We are following their guidance to protect customers and employees.


Examples of Essential Travel

  • To obtain necessary services or supplies for yourself and your family and household members.
  • To and from work when no other travel alternatives are available.
  • To engage in activities or perform tasks essential to your health and safety, or to the health and safety of your family or household members.
  • To care for elderly, minors, dependents, persons with disabilities or other vulnerable persons.
  • To and from educational institutions for purposes of receiving materials for distance learning, for receiving meals, and any other related services.
  • To return to a place of residence from outside the jurisdiction.
  • Required by law enforcement or court order.

COTA is temporarily suspending fare collection for all trips. We are asking customers to enter and exit through the rear doors to encourage social distancing. ADA customers will board from the front.

These changes are to protect the health and safety of our customers and employees by encouraging social distancing, while maintaining mobility for essential trips.

For more information please check daily, subscribe to rider alerts or call COTA’s customer care center at 614-228-1776.