COTA Continues to Adjust Service and Policies to Meet the Needs of Our Community
As our community navigates a new normal, COTA continues to respond with innovative solutions to protect customers and employees while meeting the mobility demands of Central Ohio.
Because mobility is essential to our lives, we are going the extra mile to protect you with daily sanitization procedures that exceed industry standards using virus-killing disinfectants and the cutting-edge technology of long-lasting antimicrobial coatings. This innovative approach is applied through spraying, fogging and intensely cleaning every surface to allow us to keep moving forward, together.
Service Adjustments: Beginning in April, COTA has been providing new service to better meet the mobility needs of customers while reducing demands on employees. Service has shifted to a consistent schedule, 7-days a week. We are continuously evaluating demand to best serve our community. The most current changes and schedules can be found in the sections below.
Policy Adjustments: COTA has introduced the following policies to further protect our community and encourage social distancing (scroll down for more details):
- Customers are required to wear masks
- 20 passenger limit per bus – dynamic service in place to respond to any pass-ups resulting from this policy
- Fares temporarily suspended; rear door boarding in place to encourage social distancing
Temporary weekday/weekend service changes
Effective June 10, 2020:
Current Schedules (click on your line to view schedule)
The following lines are temporarily suspended: 13 Arlington/1st, 21 Hilliard Rome, 25 Brice, 35 Dublin-Granville, 41 Crosswoods/Polaris, 42 Sharon Woods, 43 Westerville, 44 Easton, 45 New Albany, 46 Gahanna, 51 Reynoldsburg, 52 Canal Winchester, 61 Grove City, 71 Hilliard, 72 Tuttle, 73 Dublin, 74 Smoky Row, AirConnect, Night Owl, and CBUS
COTA will require customers to wear masks beginning Wednesday, April 15.
To help protect customers and COTA employees from the spread of Coronavirus, we are taking the important step of requiring customers to wear masks. Masks can be either medical or homemade and can include scarves or bandanas. They must fully cover the nose and mouth.
Below are guidelines from the Centers for Disease Control and Prevention (CDC) and the Ohio Department of Health (ODH).
The CDC and ODH have both stated that masks help prevent the spread of Coronavirus. We are following their guidance to protect customers and employees.
COTA is temporarily suspending fare collection for all trips. We are asking customers to enter and exit through the rear doors to encourage social distancing. ADA customers will board from the front.
These changes are to protect the health and safety of our customers and employees by encouraging social distancing, while maintaining mobility for our community.
For more information please check COTA.com daily, subscribe to rider alerts or call COTA’s customer care center at 614-228-1776.