OUTREACH

At COTA, we’re committed to building stronger connections by actively engaging with the communities we serve. Our work goes beyond delivering transit services — it’s about listening, learning and responding to the needs of our riders and neighbors.

Expanding Access, Growing Connections

Big improvements are in motion at COTA. We’re expanding service to create a more connected, reliable and accessible transit system for everyone in Central Ohio.

Starting May 5, 2025, we’re bringing you even more ways to move:

• Midnight in Motion: Late-night lineups are back, giving you more options to ride wherever the night takes you.
• Line 34 Extension: We’re expanding service to reach even more destinations and neighborhoods.
• Faster, Smarter Transit: Through the LinkUS Initiative, we’re investing in rapid transit and enhanced infrastructure to support the future of mobility in Central Ohio.

And this is just the beginning. As we expand service, we’re also expanding opportunities — making it easier for everyone to get to work, school, healthcare and beyond.

Investing in Regional Connectivity

In October 2023, COTA embarked on a transformative project, breaking ground on the $24.3 million COTA Mobility Center at Rickenbacker. This cutting-edge facility aims to bolster economic development by connecting residents to job opportunities in and around the Rickenbacker area. Beyond being a transit hub, it will offer essential services like education, childcare, community spaces and food access, enriching the lives of individuals and families in the region.

Ensuring Safety and Support

The Strategic Response Specialist Team stands as a beacon of safety and compassion within our transit system. In 2023 alone, they responded to over 2,000 requests for outreach and support, providing aid to vulnerable individuals and improving overall security. This dedication earned them recognition, including the esteemed Community Impact Award from the Ohio Public Transportation Association.

Improving Accessibility and Comfort

As part of our ongoing Transit Stop Improvement Program, we’ve made significant strides in enhancing the transit experience. Since 2019, we’ve added 145 shelters and upgraded nearly 165 stops, significantly increasing the percentage of customers with sheltered boarding areas. These efforts not only improve accessibility but also ensure a more comfortable journey for all passengers.

Our commitment to community engagement doesn’t stop there. We continue to explore innovative ways to connect with and serve our communities. Whether through educational programs like Travel Training or providing specialized services for events and venues, we’re dedicated to making transportation accessible for everyone.

Stay informed and engaged by exploring these programs and resources: