Contact Information
We’d Love to Hear From You
GETTING IN TOUCH WITH COTA IS EASY
We would love to hear from you. Please send us a message by completing
the form below. A member of the COTA team will respond as soon as
possible. Or you can reach us via phone, in person or on social media by
using the information listed below. We look forward to connecting with
you.
HOURS AND HOLIDAYS
Customer Care Standard Phone Hours
Mon–Fri: 6 a.m.–9 p.m.
Sat-Sun: 8 a.m.–6 p.m.
Customer Experience Center Standard Hours
Mon–Fri: 8 a.m.–5 p.m.
Sat-Sun: Closed
Mobility Pass Sales Standard
Mon–Fri: 8 a.m.–3 p.m.
Sat–Sun: Closed
| 2026 Holidays | Customer Care | Customer Experience Center | Mobility Pass Sales |
|---|---|---|---|
| New Year’s Day (Jan. 1) | Closed | Closed | Closed |
| Martin Luther King Jr. Day (Jan. 19) | Open 8 a.m.-5 p.m. | Closed | Closed |
| Presidents Day (Feb. 16) | Open Normal Hours 6 a.m.-9 p.m. | Open 8 a.m.-5 p.m. | Closed |
| Memorial Day (May 25) | Open 8 a.m.-5 p.m. | Closed | Closed |
| Juneteenth (June 19) | Open 8 a.m.-5 p.m. | Closed | Closed |
| Independence Day (July 4) | Open 8 a.m.-5 p.m. | Closed | Closed |
| Labor Day (Sept. 7) | Open 8 a.m.-5 p.m. | Closed | Closed |
| Veterans Day (Nov. 11) | Open 8 a.m.-5 p.m. | Closed | Closed |
| Thanksgiving (Nov. 26) | Closed | Closed | Closed |
| Day After Thanksgiving (Nov. 27) | Open Normal Hours 6 a.m.-9 p.m. | Open 8 a.m.-5 p.m. | Closed |
| Christmas (Dec. 25) | Closed | Closed | Closed |
2025 Holiday
New Year’s Day (Jan. 1)
Customer Care Center: Closed
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Martin Luther King Jr. Day (Jan. 19)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center:
Closed Mobility Pass Sales: Closed
Presidents Day (Feb. 16)
Customer Care Center: Open Normal Hours | 6 a.m.-9 p.m.
Customer Experience: Open | 8 a.m.-5 p.m.
Mobility Pass Sales: Closed
Memorial Day (May 25)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Juneteenth (June 19)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Independence Day (July 4)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Labor Day (Sept. 7)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Veterans Day (Nov. 11)
Customer Care Center: Open | 8 a.m.-5 p.m.
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Thanksgiving (Nov. 26)
Customer Care Center: Closed
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Day After Thanksgiving (Nov. 27)
Customer Care Center: Open Normal Hours | 6 a.m.-9 p.m.
Customer Experience Center: Open | 8 a.m.-5 p.m.
Mobility Pass Sales: Closed
Christmas (Dec. 25)
Customer Care Center: Closed
Customer Experience Center: Closed
Mobility Pass Sales: Closed
Do you have questions?
Get answers to the most commonly asked questions by reading our
FAQ.
Did you lose something?
Learn more about what you can do by viewing our
Lost and Found procedure.