On-demand Trips at Your Fingertips
On-demand transportation
With COTA//Plus on-demand trips, you can ride outside the bus lines.
Download the COTA//Plus app to request rides from A to B within the
following designated service zones:
- Grove City
- Westerville
- South Side
For customers who prefer to book COTA//Plus trips over the phone, call
614-308-4400.
Download COTA//Plus
New to COTA//Plus? Your First Ride is Free!
If you’re trying COTA//Plus for the first time, use the promo code
FIRSTRIDE in the app to get your first ride free.
Service zones
Grove City
In Grove City, COTA//Plus provides on-demand rides within the
designated zones that include service to:
- The Village of Urbancrest
- Mt. Carmel Grove City
- Grove City Town Center
- South-Western Career Academy
- Evans Center
- SouthPark Industrial Area
- And more!
This zone connects to our fixed-route service, including Lines 3
(Northwest/Harrisburg), 8 (Karl/S High/Parsons) and 61 (Grove
City). Customers can request a ride using the COTA//Plus mobile
app. Within 15 minutes, a COTA//Plus Operator will respond and
arrive at the pickup location.
Senior Riders in Grove City
Seniors ride COTA//Plus for free in Grove City! To redeem this no-cost discount, seniors must have the senior concession selected either through the COTA//Plus app or by contacting COTA Customer Care. When adding riders to a trip, the +1 senior rider option also provides a reduced fare or no fare in Grove City.
Accessible vehicles are available upon request.
Grove City Hours
Monday-Friday: 5:30 a.m.-8 p.m.
COTA//Plus standard operating hours do not include weekends except
for occasional special events service.
Westerville
In Westerville, COTA//Plus provides on-demand rides within the
designated zones that include service to:
- Otterbein
- Uptown
- Polaris
- And more!
This zone connects to our fixed-route service, including Lines 43
(Westerville), 102 (Polaris Pkwy/N High) and CMAX. Customers can
request a ride using the COTA//Plus mobile app. Within 15 minutes,
a COTA//Plus Operator will respond and arrive at the pickup
location.
Accessible vehicles are available upon request.
Westerville Hours
Monday-Wednesday: 5:30 a.m.-8 p.m.
Thursday and Friday: 5:30 a.m.-11 p.m.
COTA//Plus standard operating hours do not include weekends except
for occasional special events service.
South Side
On the South Side, COTA//Plus provides on-demand rides within the
designated zones that include service to:
- German Village
- The Brewery District
- Nationwide Children’s Hospital
- Reeb Avenue Center
- The Marion Franklin Community Recreation Center
- And more!
This zone connects to our fixed-route service, including Lines 4
(Indianola/Lockbourne), 5 (W. 5th/ Refugee), 8 (Karl/S
High/Parsons), 22 (OSU/Rickenbacker), 1 and 11. Customers can
request a ride using the COTA//Plus mobile app. Within 20 minutes,
a COTA//Plus Operator will respond and arrive at the pickup
location.
Accessible vehicles are available upon request.
South Side Hours
Seven Days a Week, 5:30 a.m.-8 p.m.
Grove City
In Grove City, COTA//Plus provides on-demand rides within the
designated zones that include service to:
- The Village of Urbancrest
- Mt. Carmel Grove City
- Grove City Town Center
- South-Western Career Academy
- Evans Center
- SouthPark Industrial Area
- And more!
This zone connects to our fixed-route service, including Lines 3
(Northwest/Harrisburg), 8 (Karl/S High/Parsons) and 61 (Grove City).
Customers can request a ride using the COTA//Plus mobile app. Within
20 minutes, a COTA//Plus Operator will respond and arrive at the
pickup location.
Accessible vehicles are available upon request.
Grove City Hours
Monday-Friday: 5:30 a.m.-8 p.m.
COTA//Plus standard operating hours do not include weekends except for
occasional special events service.
Westerville
In Westerville, COTA//Plus provides on-demand rides within the
designated zones that include service to:
- Otterbein
- Uptown
- Polaris
- And more!
This zone connects to our fixed-route service, including Lines 41
(Crosswoods-Polaris), 43 (Westerville), 102 (Polaris Pkwy/N High) and
CMAX. Customers can request a ride using the COTA//Plus mobile app.
Within 15 minutes, a COTA//Plus Operator will respond and arrive at
the pickup location.
Accessible vehicles are available upon request.
Westerville Hours
Monday-Wednesday: 5:30 a.m.-8 p.m.
Thursday and Friday: 5:30 a.m.-11 p.m.
COTA//Plus standard operating hours do not include weekends except for
occasional special events service.
South Side
On the South Side, COTA//Plus provides on-demand rides within the
designated zones that include service to:
- German Village
- The Brewery District
- Nationwide Children’s Hospital
- Reeb Avenue Center
- The Marion Franklin Community Recreation Center
- And more!
This zone connects to our fixed-route service, including Lines 4
(Indianola/Lockbourne), 5 (W. 5th/ Refugee), 8 (Karl/S High/Parsons),
22 (OSU/Rickenbacker), 1 and 11. Customers can request a ride using
the COTA//Plus mobile app. Within 20 minutes, a COTA//Plus Operator
will respond and arrive at the pickup location.
Accessible vehicles are available upon request.
South Side Hours
Seven Days a Week, 5:30 a.m.-8 p.m.
COTA//Plus Fares
| Fare Option | Fare |
|---|---|
| Base Fare | $3/Ride |
| Day Pass | $6 |
| Weekly Pass | $20 |
| Connection to Transit Stop | No fare |
| Children Under 12 | No fare |
| Mainstream, Senior or Reduced Fare Customers | $2/Ride |
| Mainstream, Senior or Reduced Fare Customers | $4/Day Pass |
| Mainstream, Senior or Reduced Fare Customers | $15/Weekly Pass |
COTA//Plus accepts only credit or debit cards.
No fare
$2/Ride
$4/Day Pass
$15/Weekly Pass
COTA//Plus accepts only credit or debit cards.
Unlock Your COTA//Plus Discounts with Concessions
Getting the right fare every time is now easier than ever. Instead of
entering a promo code for every ride, you can set up your discount in
the COTA//Plus app with the Concessions feature.
How It Works:
- Open the COTA//Plus app.
- Tap the menu in the top left corner.
- Select Concessions to see the available programs.
-
Toggle on the discount program that applies to you — your fare will
be adjusted automatically when you book a ride. -
If you need an ADA-accessible vehicle, toggle on Mobility Assistance
Needed to request one for every ride.
Available Concessions
COTA//Plus offers a variety of concessions, including:
-
Senior Discount – Reduced fares for eligible
seniors. -
C-pass – Free rides for participating downtown
employees. -
Student Discounts – Free or reduced fares for
eligible students. -
Mobility Assistance – Requests an accessible
vehicle when booking.*
*Mobility Assistance does not reduce fare. The toggle provides door-to-door service in an accessible vehicle.
Some discounts require eligibility verification, and we regularly
audit participation. Be prepared to show appropriate identification
(e.g., student ID for student discounts) if requested.
New to COTA//Plus? Your First Ride is Free!
If you’re trying COTA//Plus for the first time, use the promo code
FIRSTRIDE in the app to get your first ride free.
General FAQs
How much does it cost?
- $3 per ride or no fare if you transfer to/from a COTA transit stop within the COTA//Plus zone.
- Promo codes are available to seniors, students and reduced fare, C-pass and Mainstream customers.
How do I pay the fare?
-
In the app, add a credit, debit, or pre-paid cash card when you set
up your COTA//Plus account. Fares are automatically drawn from the
card on file. -
If you request a ride by phone, provide a card to the payment
processing vendor; fares will be charged upon ride completion.
How long might I wait for my ride?
- Wait times vary, but vehicles typically arrive within 6-15 minutes.
-
If you request an ADA-accessible vehicle, please allow up to 20
minutes for arrival.
What does the COTA//Plus vehicle look like?
-
COTA//Plus vehicles are branded with the blue and green COTA//Plus
logo. - Vans typically seat 2-6 passengers.
-
You’ll receive a text with the vehicle’s license plate number and
estimated arrival time when your ride is scheduled.
Can I use COTA//Plus to travel outside the zone?
- No. COTA//Plus only operates within the designated zone boundaries.
May I bring a service animal or aide with me?
- Yes, service animals and personal aides are welcome. When scheduling your trip, please request a Personal Care Attendant (PCA) to ensure a seat is available for your aide.
Will I need to walk to my pick-up point?
-
You may need to walk a short distance (typically around 300 feet) to
a safe boarding location.
Is it safe?
- Yes. All vehicles have inward- and outward-facing cameras.
-
Operators receive extensive training and must pass a background
check. - Vehicles are regularly maintained to meet safety standards.