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C-pass

downtown C-PASS

C-Pass Downtown Employee Bus Program FAQs

Starting June 1, 2018, eligible downtown employees can get unlimited COTA bus access at no cost thanks to a partnership of the Mid-Ohio Regional Planning Commission, the Central Ohio Transit Authority and Capital Crossroads Special Improvement District downtown property owners.

Q. What is C-pass?
A. The C-pass program gives eligible downtown employees access to ride any COTA bus, anytime.

Q. How much does C-pass cost?
A. Eligible employees can ride COTA with C-pass at no cost. C-pass offers unlimited bus access that was purchased by property owners within the Capital Crossroads Special Improvement District with additional funding from the Mid-Ohio Regional Planning Commission.

Q. Who is eligible for C-pass?
A. Employees who work for companies within the Capital Crossroads Special Improvement District (SID) may be eligible. Find out which addresses are eligible here. If your building is on the list, your building is eligible, but that does not necessarily mean you can ride the bus with C-pass. Your employer must be a participant in the program. Please check with your employer to see if your company is participating.

Some – but not all – Franklin County and City of Columbus employees also qualify. For more information on eligibility, contact your human resources administrator.

If your building address is not on the list, you can contact your employer for more information.

You can also call (614) 591-4184 to speak with a C-pass representative for more information.

Q. How do I register?
A. Your employer must register you. Beginning May 1, 2018, company representatives can begin registering employees on the secure member portal here.

Q. So how do I get my bus pass?
A. After your company account manager creates your C-pass account, you can download the COTA Connector smartphone app from the App Store or Google Play and select C-pass from the My Connector – Pay As You Go page. Here are additional options for those who do not wish to use the smartphone app.

Here’s how C-pass users can ride the bus with the COTA Connector mobile app.

And here’s what the farebox will look like on the bus and where users should tap their card/sticker or scan their phone.

Q. What if I’m eligible to use C-pass but I already have a monthly pass – can I get my money back?
A. Refunds will not be issued for monthly passes that overlap with the introduction of C-pass. If you anticipate taking advantage of C-pass, keep that in mind as you go to purchase your passes leading up to the launch of the program on June 1.

Q. I’m the C-pass account manager for a participating employer. Where can I get more information?
A. Check out this employer toolkit for helpful communication tools.

Q. Can I opt out of the C-pass program at any time?
A. Yes, you may opt out at any time. Please notify your company account manager to have you removed from the member portal.

Q. How long will my registration stay active?
A. Your registration will be active through December 31, 2020.

Q. What if I change jobs? Will my C-pass remain active?
A. Your pass will be deactivated on your last day of employment with an eligible company.

Q. How long will the C-pass Program last?
A. The C-pass program will run through December 31, 2020.

Q. Can my family ride COTA with C-pass too?
A. No. Only eligible employees can use C-pass.

Q. What if I take the bus to work but then suddenly need to run home?
A. You can use the Emergency Ride Home Program by MORPC. The Emergency Ride Home program is a free service that assures commuters who are approved by MORPC staff that they won’t be stranded at work in the case of an emergency, illness or unexpected overtime.

Q. Where can I go for more information on C-pass?
A. For more information, please call (614) 591-4184 to speak with a C-pass representative or visit downtowncpass.com.