Surveys & Feedback
Central Ohio — COTA wants to hear from you. Your riding experience guides our decision-making. We invite you to share your thoughts through surveys and our research group, COTA Voice, and help shape public transportation in Central Ohio.
How to Share Your Input
Join COTA Voice
COTA Voice is a voluntary, opt-in research group for Central Ohio residents who ride COTA. You’ll hear from us via email or text about one or two surveys per month. Participants may receive gift cards or prize-draw entries.
Take the Current Surveys
We periodically seek feedback on specific services or routes to help guide improvements. Every response helps us make transit better for you and your community.
No active surveys — check back for future opportunities to share your input.
Why Your Feedback Matters
Rider Surveys
Field surveys on buses gather information about how people use specific routes — origin, destination, and timing.
On-Board Surveys
These deeper surveys collect demographic and trip pattern data. They inform long-term planning and support regional models like MORPC’s.
Planning Surveys
These surveys collect opinions on system changes and future projects. Public feedback drives strategy before concepts are finalized.
Your input has direct influence on service design, route planning, and community partnerships in Columbus and Central Ohio.
Other Ways to Share Feedback
Prefer not to take a survey? No problem. You can always:
- Submit suggestions or comments through our contact form.
- Call Customer Care at 614-228-1776.
- Visit the Customer Experience Center at 33 N. High St., Columbus, OH 43215.