innovation – COTA

Pardon our Dust as we Innovate

Dear Friends and Neighbors,  No matter the product, an organization’s reputation is only as good as it’s most recent customer experience. The experiences had by COTA riders are overwhelmingly positive – our customer satisfaction rating in 2018 was a terrific 93%; and, we are working […]

Driving the Conversation for Funding and Innovation

Dear Friends and Neighbors,  COTA is driving a crucial conversation in Ohio about how we can and must re-imagine our long-term investments in the movement of goods and people as an economic development strategy. I had the opportunity to testify before the Governor’s Advisory Council on […]