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COTA conducting rider survey on buses

03/20/2018


In an effort to better understand the transit needs of customers, the Central Ohio Transit Authority (COTA) is conducting a rider survey on buses.

Beginning Tues., March 27, a survey team wearing blue vests will be asking riders where they boarded and exited buses in the COTA service area. In April, and again this fall, riders will be asked to answer a more detailed survey.

ETC Institute, a professional survey research company, is coordinating the survey effort. Information collected from the survey will be confidential and used to help improve transit service in central Ohio by capturing accurate and reliable travel patterns and demographic characteristics of riders.

For more information, please contact COTA Customer Service at (614) 228-1776.

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