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33 N. High Street Lobby Transformation

Purpose

COTA is creating a customer experience center at our 33. N. High St facility that will provide a more hands-on and interactive way for you to learn what COTA has to offer. The center is designed to teach customers how to use our system, offer speedy service and provide new ways to purchase passes.

Your new customer experience center will showcase the breath of our transportation solutions and how to access them easily.

The 33 N. High Street lobby will be CLOSED to customers beginning Monday, July 8, 2019.  Pass Sales will be temporarily located at the COTA Transit Terminal – 25 E Rich St across from Columbus Commons. 

New Features of the Lobby

  • State-of-the -art customer kiosks complete with:
    • Trip Planning/Real-Time information
    • Email/text schedules and content to your personal email address
  • Indoor ticket vending machines
  • Digital info monitor
  • Upgraded amenities and signage

Check out renderings of COTA’s Customer Experience Center

Timeline of Completion

July 8, 2019 – The 33 N. High Street lobby will be CLOSED to customers.  Pass Sales will be temporarily located at Transit Terminal on Main St. Take the CBUS to from 33 N. High to S. High and Main to get there.