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Sedan Voucher Program - Frequently Asked Questions
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| Question |
Will the Sedan Voucher Program replace Project Mainstream? |
| Answer |
No, the Sedan Voucher Program WILL NOT REPLACE Project Mainstream. The Sedan Voucher Program is a separate program, not affiliated with paratransit service that provides customers transportation options.
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| Question |
How can I obtain vouchers? |
| Answer |
Vouchers may be purchased in the following manner:
• In person at COTA Connection, 60 E. Broad St.
• By telephone with a credit card number – 228-1776
• By mail (check only) to COTA Connection (60 E. Broad St., Columbus, OH 43215) and received by the 15th of each month |
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| Question |
How many vouchers do I need for a round-trip? |
| Answer |
You must use one voucher for each trip. Two vouchers are needed for a round trip. |
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| Question |
How much will it cost for a Personal Care Attendant (PCA) to ride? |
| Answer |
A Personal Care Attendant (PCA) may ride at no charge. |
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| Question |
How much will it cost for a child to ride? |
| Answer |
Children under the age of six (6) will not be charged. Children seven (7) and older must pay full fare for each ADA and non-ADA trip. Children under the age of four (4) must have a child safety seat. The customer must provide the appropriate safety seat. |
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| Question |
How much will it cost for my service animal to ride with me? |
| Answer |
Service animals may ride with the customer at no charge. |
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| Question |
How many vouchers may be obtained per month? |
| Answer |
Customers may receive up to ten (10) vouchers per month. Customers must use 50% of their vouchers before purchasing more. (Example: customer purchases 10 vouchers, 5 must be used.) |
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| Question |
If I do not use all of my vouchers for the month, may I use them the next month? |
| Answer |
Yes, vouchers do not expire and are transferable if you wish to share your vouchers with other eligible customers. |
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| Question |
What do I do if I lose my COTA ADA Identification card? |
| Answer |
Please contact COTA Connection, 60 E. Broad St., Columbus, OH 43215, at 228-1776. You will be required to pay a replacement fee of $10. Your COTA ADA ID card is required in order to use any Project Mainstream services. |
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| Question |
How do I request a ride? |
| Answer |
Eligible customers may call Urban Express at 856-1000 or 1-877-840-0411 to schedule trips. |
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| Question |
How soon can I begin calling for sedan rides? |
| Answer |
Upon receipt of the vouchers, trips may be scheduled. |
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| Question |
What do I do if my vouchers are lost or stolen? |
| Answer |
Report lost or stolen vouchers immediately to the COTA Connection office. You should also contact the police. Unfortunately, replacement vouchers will not be provided. |
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| Question |
What do I give the driver when I get in the vehicle? |
| Answer |
Customers are required to provide the driver with:
1) One Voucher
2) COTA ADA Identification card |
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| Question |
Should the driver receive a tip? |
| Answer |
Providing a tip is optional. Tips represent gratitude for quality customer service. If your driver provides quality customer service, you may show your appreciation by giving a tip. |
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