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Mission, Vision, Values
Mission
 The Central Ohio Transit Authority is committed to excellence in serving our stakeholders -- customers, employees and taxpayers. We will deliver quality transportation services and conduct business courteously, safely, ethically and reliably. We will demonstrate leadership that is fiscally responsible and environmentally conscientious.
Vision
The Central Ohio Transit Authority will be the region’s transportation leader.
Values
We desire a work environment where employees are proud and devoted to work; treated fairly, feel respected and are productively engaged as mutual partners in the achievement of Authority goals. All employees are expected to embrace and practice the values and standards of behavior established by the organization. We place equal importance on the following values :
Appropriate Behaviors
We practice integrity, respect, civility, teamwork, trust, directness, accountability, being receptive to other viewpoints and committed to the success of others. We not only model these behaviors, we encourage and coach others to adopt them.
Communication
We provide clarity about Authority and individual goals and performance expectations. Employees should know what is expected of them and receive timely, honest feedback on their performance and their ability to achieve personal career aspirations.
Customers
We work to meet and exceed the needs and expectations of our customers, both internally and externally. Our fundamental mission is to serve the transportation needs of the public…our customers.
Diversity
We value a diverse workforce throughout the Authority. We appreciate differences in people’s opinions, styles and personal characteristics. We want to take full advantage of the diverse backgrounds and abilities of all our employees.
Ethical Practices
We adhere to our code of ethics and other Authority standards of conduct and behaviors. We practice and enforce these standards throughout the Authority and in all our dealings with the public. These principles will not be compromised.
Recognition of Employee Contributions
We recognize those who create, innovate, consistently support the day-to-day business requirements and contribute to the success of the Authority.
Safety
We will not compromise the safety of our employees, customers or the general public. |
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