Accessibility for Riders with Disabilities

Independence at Half the Price

If you are a senior or a rider with a disability we can help you get to libraries, grocery stores, shopping centers, service agencies and most hospitals within your community at a 50% discount. All you need is a COTA Reduced Fare Key ID Card. Travel on COTA is safe, affordable, and reliable. View the official brochure.

Accessibility

  • Fixed-route buses lower to the curb to make boarding easier.
  • Vehicles have ramps that extend for wheelchairs and other mobility devices.
  • Bus stops are announced and displayed onboard fixed-route buses, so you know the next bus stop.
  • Service animals are welcome on all COTA vehicles.
  • Your Personal Care Attendant (PCA) boards free. Just show your valid COTA ID card marked “YES” for the PCA free ride.

ADA Compliance


The Central Ohio Transit Authority (COTA) is committed to complying with the requirements of the Americans with Disabilities Act (ADA) in all of its programs and services.
 
The ADA prohibits discrimination against an individual with a disability in connection with the provision of transportation service.  {§ 37.5(a)}
 
Any person who believes he or she has been discriminated against on the basis of a disability may file a formal complaint with COTA no later than 180 calendar days after the alleged discrimination occurred by filling out COTA’s ADA Complaint Form  and forwarding the completed form by email or mail service to:
 
Central Ohio Transit Authority
Customer Service, Attn: ADA Coordinator
33 North High Street
Columbus, OH 43215
 
Complaints may also be taken by phone at (614) 229-1776, 6 a.m. - 8 p.m. Monday-Friday, and 8 a.m. - 6 p.m. Saturday-Sunday.
 
If you have any questions regarding COTA’s ADA policy you may contact COTA’s ADA Coordinator by email or by phone at (614) 308-4338, or at 33 N. High St., Columbus, OH 43215, Attn: ADA Coordinator

ADA Complaint Form