Scheduling Mobility Services


Effective January 1, 2015

All eligible COTA Mainstream riders with a valid ADA I.D. card may ride COTA's fixed route service at no charge.

Effective January 12, 2015

COTA Mobility Service will be implementing an update to the No Pay Policy:

The No Pay Policy update provides clarification on the steps that will be taken by Mainstream staff and drivers when ADA customers do not have their fare at the time of pick-up. View the policy here. Please be reminded that customers are responsible for paying their fare at every boarding.

Customers are responsible for paying their fares when they board the vehicle. Customers must also have the exact fare ready. COTA Mainstream drivers to not carry change and cannot accept checks, money orders or credit cards. Customers who are unable to pay the fare upon arrival for the first part of their trip will not be transported. Return trips home may be provided on a case by case basis. The customer's record will show the number of unpaid trips that were provided.

COTA Mainstream reservations may be made up to seven days prior to a request trip and must be made one day in advance of the requested trip. COTA Mainstream does not reserve same-day trips. Same-day trip changes are subject to scheduling availability. If a trip needs to be changed by a customer due to circumstances beyond his or her control (example: a medical appointment took longer than expected) or if a trip was entered in error, COTA Mainstream will rebook the trip based on scheduling availability.

Effective February 1, 2015

All Non-ADA trips will need to be scheduled with COTA Mainstream reservations by calling (614) 272-3033. Customers will no longer call UTS to schedule their Non-ADA trips. These trips will be provided by First Transit.

When the vehicle arrives it will be a COTA branded vehicle and shared ride system. The reservations department will negotiate a time that will get you to your destination while maximizing the efficiency of the operation. Non-ADA trips are reserved based on scheduling availability. If you have any additional questions about Non-ADA service, please contact Tiffany Pannell, Manager, Mobility Special Programs at (614) 275-5905.

All updates and changes will be added into the Accessible Services Guide for Paratransit Users. To receive a copy of the Accessible Services Guide for Paratransit Users, please contact COTA Mobility Services at (614) 308-4379.

Mainstream – Riding within ¾ mile and during fixed-route service hours

  • Reserve Online – Please check back for online reservations. Thank you for your patience.
  • Reserve by Phone – Call 614-272-3033 to schedule
  • Available seven days a week
  • Hours of operation match fixed-route bus service hours of operation - Call Reservations at 614-272-3033 for specific times

Non-ADA Service – Riding beyond ¾ mile of fixed-route but within the service area or outside of fixed-route hours

  • Reserve by Phone – Call 614-272-3033 to schedule
  • Available seven days a week
Hours of operation:  
Monday-Friday 5:00 a.m. – 10:00 p.m.
Saturday 7:00 a.m. – 12:00 Midnight
Sunday 7:00 a.m. – 10:00 p.m.

Will Call – Riding to ongoing, long-term medical treatments such as dialysis, radiation or chemotherapy

  • Reserve by Phone – Call UTS at 800-838-7433 to schedule
  • Available Monday-Friday 5:00 a.m. – 9:00 p.m.

Mobility Service Fares

Mobility Services Mobility Services Fare Acceptable Payments
One-Way Fare
$3.50 Cash (exact change), Ticket or Mainstream Monthly Pass
Monthly Pass
Non-ADA Service
One-Way Fare
$5.00 Cash Only (exact change)
Will Call
One-Way Fare
$4.00 Cash (exact change), Ticket or Mainstream Monthly Pass with a $0.50 up-charge
  • Mainstream tickets and Mainstream Monthly Passes may be purchased at COTA Pass Sales, 33 N. High St. or by calling 614-228-4123.
  • One Personal Care Attendant (PCA) may ride free with an ADA identification card marked “yes” for a PCA.
  • Companions must have the same origin and destination as the customer and the companion pays full fare.
  • Service animals ride free.

Independence at Half the Price

ADA identification card holders may ride COTA’s fixed-route bus service for a reduced fare of $1.00 per one-way trip.

Travel Training

Travel Training is available to those seeking independence by using public transit. The goal of the Travel Training program is to maximize each person’s ability to travel safely and independently on COTA’s fixed-route bus service. This is a free service.

Travel Trainees will learn to:

  • Plan a trip
  • Read route maps and bus schedules
  • Travel to and from the bus stop
  • Understand the fare structure
  • Locate and transfer to another bus
  • Recognize bus numbers, bus stops and landmarks
  • Board and exit the bus safely
  • Travel confidently using COTA’s fixed-route bus service

For more information, call COTA Mobility Services Department at 614-275-5828 or email