Mobility Services (ADA Paratransit)

COTA Mainstream

COTA Mainstream is a shared-ride public transportation service providing origin-to-destination transportation for people whose functional limitations prevent them from riding COTA’s fixed-route buses for some or all of their trips.  To use COTA Mainstream, you must complete an application, attend an interview assessment and meet eligibility criteria for the service.  Once you complete the process the ADA Federal Law gives COTA twenty-one (21) days to render a decision and you will receive a status notification via U.S. mail.

About COTA Mainstream

The Americans with Disabilities Act (ADA) was signed into law in July 1990 to remove the physical barriers that have kept people with disabilities from fully participating in society.
The ADA considers fixed-route bus service to be “the primary mode of public transportation for everyone, including people with disabilities.”  Under the ADA, COTA Mainstream serves as a “safety net” for only those persons whose functional capacity imposed by their disability prevents them from riding the regular COTA bus.  Disability alone does not qualify a person to use COTA Mainstream under the ADA.

Services Guide for Paratransit Users to learn more about the rules and guidelines for riding the service.

ADA Compliance

The Central Ohio Transit Authority (COTA) is committed to complying with the requirements of the Americans with Disabilities Act (ADA) in all of its programs and services.
 
The ADA prohibits discrimination against an individual with a disability in connection with the provision of transportation service.  {§ 37.5(a)}
 
Any person who believes he or she has been discriminated against on the basis of a disability may file a formal complaint with COTA no later than 180 calendar days after the alleged discrimination occurred by filling out COTA’s ADA Complaint Form  and forwarding the completed form by email or mail service to:

Central Ohio Transit Authority
Customer Service, Attn: ADA Coordinator
33 North High Street
Columbus, OH 43215
 
Complaints may also be taken by phone at (614) 229-1776, 6 a.m. - 8 p.m. Monday-Friday, and 8 a.m. - 6 p.m. Saturday-Sunday.
 
If you have any questions regarding COTA’s ADA policy you may contact COTA’s ADA Coordinator by email or by phone at (614) 308-4338, or at 33 N. High St., Columbus, OH 43215, Attn: ADA Coordinator

ADA Complaint Form