Public Involvement

Your feedback makes COTA better

It is an exciting time at COTA! Each COTA initiatives is shared online and presented during public meetings. Initiatives are always open to comment.

Ongoing projects, policies, or investments in our community include:

Please contact us through one of the following options to provide your insight into how COTA can improve our service.


We welcome your feedback by emailing us or connecting through Facebook and Twitter

For comments pertaining to the major COTA projects, we have designated email addresses to ensure your input is received by the appropriate COTA staff:

By Mail

Please send written comments to:

33 N. High St.
Columbus, OH 43215

By Phone

Call us at (614) 228-1776. Our Customer Service staff is ready to hear from you.

Please note that our Customer Service staff will direct any technical questions to the Planning and Public Involvement departments, who will respond within a few days. We want to provide the most up-to-date, correct information about these ongoing effort.

In Person

COTA hosts regularly scheduled governance meetings as well as public comment meetings for all major projects. Written comments may also be submitted during regular business hours at the William J. Llota Building (33 N. High St. Columbus, OH 43215).

Board of Trustees

The Board is the governing body of COTA and is responsible for overseeing COTA.

Board meetings are typically held on the fourth Wednesday of each month (excluding August). Public comments are welcome at the beginning of each COTA Board meeting prior to the discussion of agenda items. 

To learn more about COTA’s Board, click here.

Accessible Transportation Advisory Committee

The Accessible Transportation Advisory Committee (ATAC) advises COTA on matters pertaining to accessible transportation. Members include customers and people in the community who advocate for those with disabilities. 

ATAC meetings occur the fourth Monday of every month, and meet with COTA Leadership two times per year. Meetings are held from 7-9 p.m. at the William J. Lhota Building, William G. Porter Boardroom, 33 N. High St., Columbus, OH 43215.

Service Changes

In order to adapt to increasing demand and ongoing infrastructure improvements in Central Ohio, COTA makes changes to our service three times a year in January, May and September. Two rounds of public meetings are held before every change to ensure our customers have ample opportunity to comment and adapt to these changes.

For more information about service changes, please click here.

CMAX Cleveland Avenue BRT

COTA is completing design of the Cleveland Avenue Bus Rapid Transit (BRT) Project, in preparation for construction in spring 2016 and operation in January 2018. Pre-construction public meeting will be held in June 2016.

For more information about the CMAX Cleveland Avenue BRT, please click here.


Phase II of the NextGen initiative is underway, following the conclusion of Phase II outreach in September 2015. Following technical work throughout 2016, Phase III outreach will take place in spring 2017.

For more information about NextGen, please click here.

Transit System Redesign (TSR)

Over the next year, COTA is refining the TSR based on community input. COTA hosted ten public comment meetings throughout 2015. Outreach for the final plan will occur in fall 2016, in preparation for the new system launch in May 2017.

For more information about the TSR, please click here.

Click here to learn more about COTA initiatives.