Terms of Use

Central Ohio Transit Authority Terms of Use

Access to the Central Ohio Transit Authority (COTA) website is subject to the following terms and conditions. Your use of this site indicates your acceptance of these terms. We may periodically change the terms without notice, so please check from time to time as your continued use of the site signifies your acceptance of the terms and conditions, including changed items.


COTA does not warrant the accuracy or completeness of any Material displayed on its website. COTA may change any of the Material at any time without notice. The Materials may be out of date, and COTA makes no commitment to update the Materials. Customers are urged to call COTA customer service at (614) 228-1776 for assistance, if required.

Furthermore, COTA is not responsible or liable for any viruses or other contamination of your system or for any delays, inaccuracies, errors or omissions arising out of your use of the site or with respect to the Material contained on the site, including without limitation, any Material posted on the site.

Limitation of Liability

In no event will COTA be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any websites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not they have been advised of the possibility of such damages.


COTA retains copyright rights on graphic images and the content of this website. This means that you may not: (1) distribute the text or graphics to others without the express written permission of COTA; (2) "mirror" this information on your website without permission; or (3) modify or re-use the text or graphics on this website. You may: (1) print copies of the information for your own personal use; and (2) reference this website from your own documents. Commercial use of this information is prohibited without COTA’s explicit written permission. In all copies of this information, you must include this notice and any other copyright notices originally included with such information.


The trademarks, service marks, and logos (the "Trademarks") used and displayed herein are registered and unregistered Trademarks of the Central Ohio Transit Authority. Nothing herein should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Trademark displayed herein, without the written permission of the Trademark owner.


COTA requests that parents supervise their children while online. No personal information should be provided by minor children without parental consent.


Any dispute arising from these terms shall be resolved exclusively in the state and federal courts located in the City of Columbus in the state of Ohio.

ADA Compliance

The Central Ohio Transit Authority (COTA) is committed to complying with the requirements of the Americans with Disabilities Act (ADA) in all of its programs and services. The ADA prohibits discrimination against an individual with a disability in connection with the provision of transportation service.  
Any person who believes he or she has been discriminated against on the basis of a disability may file a formal complaint with COTA no later than 180 calendar days after the alleged discrimination occurred by filling out COTA’s ADA Complaint Form  and forwarding the completed form by email or mail service to:

Central Ohio Transit Authority
Customer Service, Attn: ADA Coordinator
33 North High Street
Columbus, OH 43215
Complaints may also be taken by phone at (614) 228-1776, 6 a.m. - 8 p.m. Monday-Friday, and 8 a.m. - 6 p.m. Saturday-Sunday.
If you have any questions regarding COTA’s ADA policy you may contact COTA’s ADA Coordinator by email or by phone at (614) 308-4338, or at 33 N. High St., Columbus, OH 43215, Attn: ADA Coordinator.

Reasonable Modification

The Central Ohio Transit Authority (COTA) provides reasonable modification to policies and procedures to customers to ensure they can effectively use the agency’s transit services.  Individuals requesting a modification should clearly describe what they need in order to use COTA bus and paratransit services. 
To make a fixed-route request, please contact:
COTA Customer Service
Email:  COTA Customer Service
Phone:  call (614) 228-1776, 6 a.m. - 8 p.m.
Monday-Friday, and 8 a.m. - 6 p.m. Saturday-   

COTA Customer Service
33 North High Street
Columbus, OH 43215
To make a paratransit request, please contact:
Tonia Pullins, Mobility Management Coordinator

Phone:  (614)275-5833
Mail: Attn. Mobility Management Coordinator
         Central Ohio Transit Authority
         1330 Fields Avenue
         Columbus, Ohio  43201
Please note, COTA may deny a requested modification if:
1.  The modification will fundamentally alter the nature of     service, program, or activity;
2.  The modification will result in a direct threat to the health and safety of others;
3.  The individual is able to use the service, program or activity for its intended purpose without the requested modification, or;
4.  The modification will result in undue financial or administrative burden on COTA.